Shipping Policy
Last updated: April 25, 2025
Thank you for visiting and shopping at ERVOX. Below are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will be notified by email if there is a significant delay.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Time
United States : 10–25 business days
Note: Delivery delays may occasionally occur due to customs, weather, or courier issues.
3. Shipment Confirmation and Tracking
You will receive a shipment confirmation email with a tracking number once your order has shipped. The tracking number will be active within 24 hours.
4. Shipping Carriers
We use major carriers such as UPS, USPS, FedEx, and DHL, depending on your location and selected shipping method.
5. Customs, Duties, and Taxes
ERVOX is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damaged or Lost Packages
We are not liable for any products damaged or lost during shipping. If your package arrives damaged, please save all packaging materials and contact the shipping carrier to file a claim.
If you need help, feel free to contact us at support@ervox.store with your order number.